AGB

Terms of Service

Last Updated: September 9, 2026

Welcome to vhihs.shop ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue using our website.

1. Overview and Scope

  • vhihs.shop operates this store to provide a curated shopping experience, offering product displays, online shopping, and related customer support.

  • We ship our products to a wide range of European destinations, including Germany, Austria, Poland, Czech Republic, Spain, Italy, Hungary, and Greece.

  • Our business operates strictly on a Cash on Delivery (COD) basis, meaning we exclusively support Cash on Delivery and do not support alternative payment methods at checkout.

  • Standard order processing requires 1 to 3 days, followed by a transport and delivery period of 7 to 15 days. Customers are entitled to request returns or refunds within 30 days after dispatch.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use this website. By using our website, you represent that all information you provide is accurate, current, and complete.

3. Products and Services

We make every effort to ensure that product descriptions, specifications, images, pricing, and availability are accurate. However, occasional errors may occur. We reserve the right to correct pricing or typographical errors, update product information without prior notice, modify or discontinue products at any time, limit product quantities, and refuse or cancel orders where necessary. Product images are for illustration purposes only, and actual products may vary slightly due to lighting, screen settings, or manufacturing updates.

4. Orders

Placing an order does not guarantee acceptance. We reserve the right to reject or cancel any order for reasons including, but not limited to, product unavailability, pricing errors, suspected fraud, payment authorization failure, or incorrect customer information. Your order is considered accepted only after it has been confirmed and prepared for shipment within our 1–3 day processing timeline.

5. Payment Terms

  • We exclusively accept Cash on Delivery (COD) as our payment method for all transactions.

  • Alternative payment methods such as credit cards, debit cards, or PayPal are not supported or accepted.

  • For Cash on Delivery orders, payment must be made directly in cash to the delivery carrier upon receipt of the package. Please ensure an available recipient is present to complete the payment.

6. Shipping and Logistics

  • Shipping and delivery are subject to our operational timelines, with order processing taking 1–3 days and shipping taking 7–15 days to our supported destinations across Germany, Austria, Poland, Czech Republic, Spain, Italy, Hungary, Greece, and other regions.

  • Estimated delivery times are provided for reference only and are not strictly guaranteed. Delivery may be delayed due to weather conditions, customs inspections, public holidays, carrier delays, or force majeure events. We are not responsible for delays caused by third-party logistics providers.

7. Returns and Refunds

  • Returns, refunds, and exchanges are fully governed by our return policy. You may request a return or refund within 30 days of dispatch.

  • Customers must submit return requests within the applicable 30-day return window and comply with all eligibility requirements, such as ensuring items are unused, in original condition, and accompanied by proper documentation.

8. User Responsibilities

You agree not to use the website for any unlawful purpose, submit false or misleading information, attempt unauthorized access to our systems, upload malicious software or harmful code, interfere with the security or functionality of the website, or violate the rights of any third party. We reserve the right to suspend or terminate access for violations of these Terms.

9. Intellectual Property

All website content—including text, product descriptions, images, graphics, logos, icons, videos, website design, and software—is owned by or licensed to vhihs.shop and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

10. Disclaimer

To the fullest extent permitted by applicable law, our website, products, and services are provided on an "as available" and "as is" basis. We do not guarantee that the website will always be uninterrupted, error-free, completely accurate, or free from viruses and harmful components.

11. Limitation of Liability

To the maximum extent permitted by law, vhihs.shop shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of the website, website interruptions, technical failures, shipping delays, payment processing issues, data loss, force majeure events, or customer misuse of products. Nothing in these Terms limits any mandatory consumer rights provided under applicable law.

12. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or availability of third-party websites. Your use of those services is subject to their own terms and policies.

13. Privacy Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information when you interact with our store and services.

14. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately if you believe your account has been accessed without authorization.

15. Changes to These Terms

We may update these Terms from time to time to reflect operational, legal, or regulatory changes. Any modifications will become effective immediately upon publication on this page, and your continued use of the website constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where our business operates. Any dispute arising from these Terms shall first be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to the courts having competent jurisdiction, unless otherwise required by applicable consumer protection laws.

17. Contact Us

If you have any questions regarding these Terms of Service, our shipping destinations, or our Cash on Delivery policies, please contact our customer support team:

  • Store Name: vhihs.shop

  • Customer Support Email: m0618892908@gmail.com