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Privacy Policy
Last Updated: September 9, 2026

vhihs.shop operates this store and website to provide you with a curated shopping experience. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from vhihs.shop.

1. Information We Collect

  • Contact Information: We collect your name, address, billing address, shipping address, phone number, and email address.

  • Transaction Details: We record items you view, add to cart, purchase, return, exchange, or cancel, alongside your order history.

  • Communications: We store information you provide when communicating with our customer support, including inquiries sent to m0618892908@gmail.com.

2. Operational & Shipping Context

  • Supported Destinations: We ship to European destinations including Germany, Austria, Poland, Czech Republic, Spain, Italy, Hungary, and Greece.

  • Fulfillment & Payment: Order processing takes 1–3 days and shipping takes 7–15 days. We operate exclusively on a Cash on Delivery (COD) basis, with no alternative payment methods supported. Customers can request returns or refunds within 30 days of dispatch.

3. How We Use Your Personal Information

  • Service Provision: We use your data to fulfill our contract with you, process your transactions, manage account settings, handle shipments, and facilitate returns or exchanges within our 30-day window.

  • Customer Support: We communicate with you to provide assistance, answer inquiries, and maintain our business relationship.

  • Security & Compliance: We use information to authenticate accounts, detect and prevent fraud, and comply with applicable legal obligations and terms.

4. Sharing of Personal Information

  • We share personal information with Shopify, service providers, and vendors who assist with IT administration, data analysis, cloud storage, order fulfillment, and shipping.

  • Information may also be shared to comply with legal processes or protect our rights and users.

5. Your Rights and Contact Information

  • Depending on your location, you may have rights to access, correct, or delete your personal information.

  • If you have any questions about our privacy practices, wish to exercise your rights, or need assistance regarding your data, please contact us:

    • Store Name: vhihs.shop

    • Customer Support Email: m0618892908@gmail.com