Leveringspolitik

1. Order Processing and Payment

• Payment Method: Our store operates strictly on a Cash on Delivery (COD) basis. No alternative online payment methods are supported. Your payment will be collected in cash by the courier upon delivery.
  
  
• Processing Time: Once your COD order is successfully verified, it will undergo processing. Order processing typically takes 1 to 3 days. Please note that orders placed on weekends or public holidays are processed on the following business days, and high-volume shopping periods may slightly extend processing.
  
  

2. Shipping Destinations

• Germany
  
  
• Austria
  
  
• Poland
  
  
• Czech Republic
  
  
• Spain
  
  
• Italy
  
  
• Hungary
  
  
• Greece
  
  

3. Estimated Delivery Times & Shipping Fees

• Shipping Fees: We offer Free Standard Shipping for all orders. No extra shipping fees will be added to your total.
  
  
• Transit Time: After the 1–3 day processing period, the actual shipping time takes 7 to 15 days.
  
  
• Total Delivery Time: You can expect your package to arrive within 8 to 18 days in total.
  
  
• Couriers: We utilize trusted logistics partners, such as UPS, FedEx, DHL, DPD, or local delivery services, depending on your exact address.
  
  

4. Order Tracking and Delays

• Tracking Details: A shipping confirmation email containing your tracking information will be sent once the package leaves our facility. It generally takes 24 to 72 hours for the tracking status to update in the carrier's system.
  
  
• Potential Delays: Delivery timeframes are estimates. Unforeseen circumstances such as severe weather, natural disasters, customs clearances, holiday backlogs, or carrier disruptions may cause delays. If your package is significantly delayed beyond the estimated timeframe, please reach out to us.
  
  

5. Order Modifications, Cancellations & Returns

• Before Shipment: If you need to cancel your order, change the shipping address, or modify order details, please contact us immediately. While we will do our best to accommodate, changes cannot be guaranteed once processing begins.
  
  
• After Shipment: Once a package has been dispatched, the order cannot be canceled, modified, or redirected.
  
  
• Returns: If you are unsatisfied with your delivery or refuse the package, you are eligible to request a return or refund within 30 days of the dispatch date.
  
  

6. Customs, Duties, and Delivery Responsibilities

• Taxes & Customs: While applicable taxes are generally included, specific local customs regulations may require the payment of import duties, VAT, or clearance fees. These charges are the responsibility of the customer and are determined by the destination country's customs authorities.
  
  
• Accurate Information: Customers are responsible for providing complete and accurate shipping addresses. We are not liable for delayed or failed deliveries caused by incorrect addresses, failure to receive the package, or recipient unavailability. Reshipping may incur additional handling costs.
  
  

7. Contact Us

• Store Name: vhihs.shop
  
  
• Customer Support Email: m0618892908@gmail.com